Shipping & Returns Policy

You have 30 days from the date of delivery to request a return.

To be eligible:

• Item must be unused
• In original packaging
• In original condition
• Accompanied by proof of purchase

Returns received without original packaging incur a $20 handling fee.

Return authorization is required.

To initiate a return, email hello@frameamo.com with your full name and order number.

Returns sent without prior authorization will not be accepted. Approved returns will receive a prepaid label and return instructions.

If tracking shows your package as delivered but you have not received it:

1. You must contact us at hello@frameamo.com within 24 hours of marked delivery.
2. We will initiate a carrier trace.
3. You may be required to provide:
   • Confirmation that the shipping address entered at checkout was correct
   • A signed affidavit of non-receipt
   • A police report (in cases of theft)
   • Security camera footage (if available)

We allow up to 15 business days for carrier investigation, as packages occasionally arrive after being prematurely marked delivered.

Resolution for Confirmed Lost or Stolen Packages

If the carrier confirms loss or theft:

• We will provide a replacement at no charge, subject to product availability.
• Refunds are issued only if:
  • A replacement is not available, or
  • Required documentation (e.g., police report) is provided in verified theft cases.

Failure to contact us within 24 hours of delivery confirmation may void eligibility for replacement or refund.

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 72 hours of delivery at hello@frameamo.com and provide clear photo documentation of:

• The item
• The packaging
• The shipping label

Failure to provide documentation within 72 hours may affect eligibility for replacement or refund.

If damage is confirmed:

• We will offer a replacement at no cost.
• If replacement is unavailable, we will issue a refund.

If you wish to exchange an item, the fastest way is to return the original item following the guidelines above. Once your return is approved, you can place a new order for the replacement item.

Once we receive and inspect your return, we will notify you of approval or denial.

If your return is approved, we will issue a refund to your original payment method within 5 business days. Your bank or credit card provider may take additional time to post funds.

Return shipping fees apply. We reserve the right to apply a restocking fee if returned items are used or returned in altered condition.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at hello@frameamo.com for assistance.

Certain items are designated as Final Sale and are not eligible for return. Final sale status is clearly indicated on the product detail page before an item is added to cart.

Exceptions for Final Sale Items

We stand behind our workmanship and packaging. If your final sale item arrives damaged or defective, we will offer a replacement. Refunds are issued only if a replacement is unavailable.

• Damaged final sale items: Contact us within 72 hours of delivery with photo documentation. Replacement will be issued; refund only if replacement is unavailable.
• Defective final sale items: Contact us within 72 hours of delivery with photo documentation. Replacement will be issued; refund only if replacement is unavailable.
• Customer error (wrong size ordered, item no longer needed, etc.): Returns and exchanges are not accepted for final sale items.

Before initiating a chargeback, customers are required to contact Frame Amo directly and allow us the opportunity to resolve the issue according to this policy.

Filing a chargeback without first following the above resolution process may result in submission of delivery confirmation, policy acknowledgment at time of purchase, and communication history (or lack thereof) to the issuing financial institution for review.

Frame Amo provides a 365-day limited warranty from the original date of purchase. This warranty applies only to the original purchaser and is non-transferable.

This warranty covers verified manufacturing defects in materials or workmanship under normal, intended use.

Examples of covered defects may include:

• Structural defects in frame construction
• Manufacturing defects in glazing (tempered glass or acrylic)
• Hardware failures under normal installation and use

This warranty does not cover:

• Buyer’s remorse or preference changes
• Items that are unused or remain in original packaging
• Claims based on third-party opinions, forums, or general product concerns
• Perceived or hypothetical issues not tied to a verified defect
• Damage caused by handling, installation, impact, or misuse
• Normal variations in natural materials (e.g., wood grain)
• Any condition that does not materially affect the functionality or structural integrity of the product

Claim Requirements

To submit a warranty claim, the customer must provide:

• Clear photos and/or video showing the issue
• A description of the issue and how the product is being used
• Proof of original purchase

Frame Amo reserves the right to request additional documentation or information to evaluate the claim.

Claims that cannot be substantiated with clear evidence of a manufacturing defect may be denied.

If a valid manufacturing defect is confirmed within 365 days of purchase, Frame Amo will, at its sole discretion:

• Repair the item, or
• Replace the item with the same or equivalent product

If a replacement item is not available due to inventory constraints, Frame Amo may issue a partial refund as an alternative resolution.

• Partial refund amounts are determined based on product use, condition, and time since purchase
• Refunds will not exceed the original purchase price

Full refunds are not provided under warranty.

Final Sale Items

Certain items, including oversized products, are classified as final sale and are not eligible for return or refund.

The 365-day warranty still applies to these items for verified manufacturing defects only, and resolution is limited to:

• Repair
• Replacement
• Partial refund (only if a replacement is not available)

Additional Terms

Frame Amo reserves the right to deny any warranty claim that:

• Is submitted outside of the 365-day warranty period
• Does not demonstrate a clear manufacturing defect
• Is based on preventative, speculative, or subjective concerns
• Involves items not used under normal conditions