Shipping & Returns Policy

We are pleased to offer nationwide shipping within the United States.

• In-stock orders are processed and shipped within 1 business day.
• Most shipments arrive within 2 business days.
• Shipping costs will be calculated and displayed during checkout for your convenience.
• Please note: Orders exceeding 150 pounds will be shipped via ground freight to maintain the safety and quality of your items.

We offer a 30-day return policy to ensure your complete satisfaction. You have 30 days from the date you receive your item to request a return.

To be eligible for a return, items must be returned in their original condition—unused, in their original packaging, and accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at hello@frameamo.com or use the contact form on our website. Once your return is authorized, you’ll receive a prepaid return shipping label and detailed instructions on how and where to send your package. Kindly note that returns sent without prior authorization will not be accepted.

Return Address:
2105 Scottsdale Drive, Suite 300
Leander, TX 78641

Damages or Order Issues

We take great care to ensure your order arrives in perfect condition. Should you receive a defective, damaged, or incorrect item, please inspect your order upon delivery and contact us immediately at hello@frameamo.com. We are committed to resolving the issue promptly and ensuring your satisfaction.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item following the guidelines above. Once your return is approved, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If your return is approved, we will issue a refund to your original payment method within 5 business days. Please be aware that your bank or credit card provider may take additional time to process the refund.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us at hello@frameamo.com for assistance.

Please note that we reserve the right to charge a restocking fee if an item is returned in a different condition than described or if it has been used.