FAQ

Frequently Asked Questions

How to Select the Correct Frame or Mat Size

Our frames and mats are listed for the exact picture size, with a 1/2 inch display cut off:

  • Picture Frame Example: A 16x24 frame will fit a 16x24 picture exactly, but will display 15.5x23.5.
  • Matted Frame Example: A 13x19-11x17 matted frame will fit a 13x19 picture and display 10.5x16.5. An 11x17 picture can also be taped to the back of the mat.

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    General Questions

    1. What materials are your frames made of? Our frames are crafted from high-quality materials including solid wood, wood composite (MDF) with a smooth laminate finish, and durable glass or acrylic front faces.

    2. Do you offer custom frame sizes? Not at the moment, we only offer common sizes that are pre-manufactured. 

    3. Are your frames eco-friendly? We are committed to sustainability and offer eco-friendly options made from responsibly sourced materials.

    Product-Specific Questions

    1. What is the difference between frames with glass and frames with acrylic? Frames with glass provide a traditional, clear protective cover, while frames with acrylic are lighter and shatter-resistant, making them ideal for high-traffic areas.

    2. Do your matted frames come with the mat included? Yes, our matted frames come with a high-quality mat included, providing an elegant border around your photo or artwork.

    3. What is a shadow box frame? A shadow box frame is designed to display three-dimensional keepsakes such as collectibles, memorabilia, and other items with depth.

    Order-Related Questions

    1. How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

    2. What is your return policy? We offer a hassle-free return policy within 30 days of purchase. Please visit our Shipping & Returns page for more details.

    3. Can I cancel or modify my order after it has been placed? If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

    Shipping & Returns

    1. How much does shipping cost? Shipping costs vary based on the destination and the size of your order. You can view the shipping cost during the checkout process.

    2. Do you offer international shipping? No, we only offer in-market shipping services at the moment. 

    3. What should I do if my frame arrives damaged? If your frame arrives damaged, please contact our customer service team immediately. We will arrange for a replacement or refund as quickly as possible.

    Warranty Information

    1. Do your frames come with a warranty? Yes, all our frames come with a one-year warranty against defects in materials and workmanship. Please visit our Warranty Information page for more details.

    2. How do I file a warranty claim? To file a warranty claim, please contact our customer service team with your order details and a description of the issue. We will guide you through the process.

    Contact Us

    1. How can I reach customer service? You can reach our customer service team via email at hello@frameamo.com Our team is available Monday through Friday, 9 AM to 5 PM EST.

    Product Care

    1. How do I clean and maintain my frame? To clean your frame, use a soft, dry cloth to gently wipe away dust. For glass or acrylic fronts, you can use a mild glass cleaner. Avoid using harsh chemicals or abrasive materials.

    2. Can I hang my frame in a humid environment? While our frames are designed to be durable, we recommend avoiding excessive humidity to prevent potential damage to the frame and its contents.